Privacy Policy

Welcome to cybernitro.com (the “Website”), operated by Nexaspulse LTD, a company registered in the United Kingdom under company number 15881203, with its registered office at Dept 5875, 196 High Road, Wood Green, London, United Kingdom, N22 8HH (referred to as “we”, “us”, or “our”).
At Nexaspulse LTD, we value your privacy and are committed to protecting your personal data while providing you with an exceptional experience as you purchase virtual skins for games like Counter-Strike 2 (CS2), Dota 2, and Rust through our Platform.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our Website, create a User Account, or engage with our services (collectively, the “Platform”).
It also outlines your rights regarding your personal data and how you can contact us with any questions or concerns.
By using our Website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy, which forms part of our broader data protection framework.


Who We Are
We, Nexaspulse LTD, are the data controllers responsible for processing your personal data in connection with the operation of cybernitro.com.
As a UK-based company, we adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring your information is handled with care and in compliance with applicable laws.  



What Personal Data We Collect
To provide you with our services, such as processing your orders for skins, managing your User Account, and ensuring a smooth experience on our Platform, we need to collect and process certain personal data about you.

The types of data we collect depend on how you interact with us, but may include the following:  

Identity and Contact Information:   Your first name, last name, email address, and phone number, which you provide when registering a User Account or contacting us.  

Steam Account Details:   Your Steam ID or other identifiers necessary to deliver virtual skins to your Steam account following a purchase. 

Payment Information:   Billing details such as your name, card number, expiration date, and security code (processed securely via third-party payment providers), as well as transaction records.  

Technical Data:   Information about your device and browsing activity, including your IP address, browser type, operating system, and pages visited on our Website, collected automatically via cookies and similar technologies.

Usage Data:   Details about how you use our Platform, such as items viewed, purchases made, and interactions with customer support, helping us improve your experience.
 
Communication Data:   Any correspondence you send us, such as emails or support tickets, including your queries and our responses.  

We only collect data that is necessary for the purposes outlined in this Privacy Policy, and we strive to minimize the amount of information we request while still delivering our services effectively.



How We Collect Your Personal Data
We gather your personal data through various methods as you engage with our Platform:  

Directly from You: When you create a User Account, place an order, fill out forms on our Website, or contact us via email or support channels, you provide us with information like your name, email, and Steam ID.  

Automatically: As you navigate our Website, we use cookies, web beacons, and server logs to collect technical and usage data, such as your IP address and browsing patterns, to enhance functionality and analyze trends.  

From Third Parties: We may receive data from our payment processors (e.g., confirmation of a successful transaction) or Steam (e.g., validation of your Steam ID) to fulfill your orders and ensure secure delivery of virtual items.  

We’re transparent about these collection methods and ensure they align with our commitment to respecting your privacy while meeting operational needs.



How We Use Your Personal Data
We process your personal data for specific, legitimate purposes to operate our Platform and deliver our services.
Here’s how we use your information and the legal bases under UK GDPR that justify this processing:  

To Provide and Manage Our Services: We use your identity, contact, and Steam account details to process your orders, deliver virtual skins to your Steam account, and manage your User Account. This is necessary to fulfill our contract with you (Article 6(1)(b) UK GDPR).  

To Process Payments: Your payment information is used to complete transactions in Euros (EUR), handled securely via third-party processors. This is also part of performing our contract with you (Article 6(1)(b)).  

To Communicate with You: We use your email or phone number to send order confirmations, delivery instructions, and responses to your inquiries, based on our contractual obligations and legitimate interests in customer support (Article 6(1)(b) and 6(1)(f)).  

To Improve Our Platform: Technical and usage data help us analyze how our Website performs, troubleshoot issues, and enhance user experience, relying on our legitimate interest in maintaining a high-quality service (Article 6(1)(f)).  

To Comply with Legal Obligations: We may process your data to meet regulatory requirements, such as tax reporting or fraud prevention, as required by law (Article 6(1)(c)).  

To Protect Our Platform: We use your data to detect and prevent fraudulent or unauthorized activities, safeguarding our business and users based on our legitimate interests (Article 6(1)(f)).  

Marketing (Optional): With your explicit consent (Article 6(1)(a)), we may send you promotional offers or updates about new skins and features via email. You can opt out at any time.  

We’ll only use your data for the purposes stated here unless we obtain your consent for additional uses or another legal basis applies.



How We Share Your Personal Data
We do not sell your personal data or share it with third parties for their own purposes without your consent. However, to operate our Platform and fulfill your orders, we may share your data with trusted partners under strict conditions:  

Service Providers: We work with third-party providers, such as payment processors (e.g., Visa and Mastercard partners) and hosting services, who process your data on our behalf to facilitate transactions and maintain our Website. These providers are contractually bound to protect your information.
 
Steam: We share your Steam trade URL with Valve Corporation to deliver purchased skins to your account, as this is integral to our service delivery.
 
Legal and Regulatory Authorities: If required by law, such as in response to a court order or to prevent fraud, we may disclose your data to relevant authorities or law enforcement agencies.  

Business Transfers: In the unlikely event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity, but only with safeguards to maintain its protection.  

Any sharing is limited to what’s necessary, and we ensure all recipients comply with data protection standards equivalent to those we uphold.



International Data Transfers
As a UK-based company serving an international audience, we may transfer your personal data outside the UK or European Economic Area (EEA), such as to payment processors or service providers in other countries.

When this happens, we rely on:  

Adequacy Decisions:  Where the UK government recognizes a country’s data protection laws as adequate.  

Standard Contractual Clauses:  Legally binding agreements approved by the UK to ensure your data receives equivalent protection abroad.  

We take these steps to protect your privacy regardless of where your data is processed.



How Long We Keep Your Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer period is required by law:  

User Account Data:  Kept while your account is active and for up to 6 years after closure to comply with UK tax and accounting laws (e.g., under the Companies Act 2006).  

Transaction Records: Retained for 6 years post-purchase to meet legal and financial obligations.  

Technical Data:  Cookie and usage data are typically kept for up to 12 months, unless used for ongoing analytics, after which they’re anonymized or deleted.  

Communications:  Support correspondence is stored for 2 years to track inquiries unless further retention is needed for legal reasons.  

Once retention periods expire, we securely delete or anonymize your data, ensuring it can no longer be linked to you.


Your Data Protection Rights
Under UK GDPR, you have several rights regarding your personal data, which we’re committed to upholding:  

Right to Access:  You can request a copy of the personal data we hold about you.
 
Right to Rectification:  If your data is inaccurate or incomplete, you can ask us to correct it.  

Right to Erasure:  You may request deletion of your data (e.g., when it’s no longer needed or you withdraw consent), subject to legal exceptions.  

Right to Restrict Processing:  You can ask us to limit how we use your data in certain circumstances.  

Right to Data Portability:  You can request your data in a structured, machine-readable format to transfer elsewhere.  

Right to Object:  You can object to processing based on our legitimate interests, including marketing.  

Right to Withdraw Consent:  If we rely on your consent (e.g., for marketing), you can withdraw it at any time without affecting prior processing.
 
Right to Complain:  If you’re unhappy with how we handle your data, you can lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at www.ico.org.uk.  

To exercise these rights, contact us at armory@cybernitro.com with your name, email, and a description of your request.
We’ll respond within 30 days, free of charge, unless your request is complex or repetitive, in which case we may extend the timeframe or charge a reasonable fee as permitted by law.



How We Protect Your Personal Data
We take data security seriously and implement robust measures to protect your information from unauthorized access, loss, or misuse:  

Encryption:  Payment data and sensitive communications are encrypted using industry-standard protocols (e.g., TLS).  

Access Controls:  Only authorized personnel can access your data, and they’re trained in data protection practices.  

Secure Storage:  Our databases are hosted on secure servers with regular backups and monitoring.  

Third-Party Oversight:  We ensure our partners (e.g., payment processors) meet equivalent security standards.  

Despite these efforts, no online system is 100% secure. If a data breach occurs that poses a risk to your rights, we’ll notify you and the ICO within 72 hours, as required by UK GDPR.



Cookies and Tracking Technologies
We use cookies and similar tools (e.g., web beacons) to enhance your experience, analyze usage, and deliver tailored content.

These may include:  

 Essential Cookies:  Necessary for Website functionality, like maintaining your session.  

 Analytics Cookies:  Track how you use our site to improve performance.
 
 Marketing Cookies:  Enable personalized offers, if you’ve opted in.  

You can adjust your browser settings to block cookies, though this may limit some features.



Third-Party Links
Our Website may contain links to external sites, such as Steam or payment providers. We’re not responsible for their privacy practices, so we encourage you to review their policies before sharing data with them.
Clicking these links is at your discretion, and we bear no liability for any resulting data processing.



Children’s Privacy
Our Platform is not intended for individuals under 18 (or the age of majority in their jurisdiction). We do not knowingly collect data from minors. If you’re a parent or guardian and believe your child has provided us with data, contact us at armory@cybernitro.com, and we’ll delete it promptly.



Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services. When we do, we’ll revise the “Last Updated” date above and post the new version on our Website. Significant changes (e.g., new data uses) will be communicated via email or a Website notice, giving you time to review them. Your continued use of the Platform after updates signifies your acceptance of the revised policy.



Contact Us
If you have questions, concerns, or need assistance with your privacy rights, we’re here to help.

Reach out to us at:
 
Email: armory@cybernitro.com  

Postal Address: Dept 5875, 196 High Road, Wood Green, London, United Kingdom, N22 8HH  

We value your trust and aim to respond to all inquiries within 30 days, ensuring your privacy needs are met with care and attention.